Terms & Conditions

Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions. Hair By Wafa reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.

BOOKING APPOINTMENTS

Appointments with Hair By Wafa are essential. To avoid disappointment we recommend you book your treatment in advance by calling, texting or emailing us. We will send you an email reminder 48 hours before your appointment, so you can change, confirm or cancel by telephoning us immediately. If you cannot make your appointment for any reason, please inform us straight away, we will understand and it gives someone else an opportunity to have that appointment time.

ARRIVAL

Please arrive at your appointment on-time. If you are running late for any reason, please let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours.

LATE ARRIVALS

We fully understand that sometimes being late is outside of your control.. We will always do our best to accommodate late arrivals. (Within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges and no other appointment will be booked until paid.

We recommend that you plan ahead for your visit to Hair By Wafa. We’ll be happy to answer any questions you may have about our location, parking and travel options.

CANCELLATIONS

If you need to cancel your appointment, please contact us at least 48 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 48 hour’s notice will result in full charges and no other bookings will be made until paid.

HYGIENE POLICY

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

LOSS OR DAMAGE OF PERSONAL ITEMS

Please keep your personal belongings with you at all times, and leave any valuables at home.

CUSTOMER BEHAVIOUR

Any inappropriate, abusive or threatening behaviour may be reported to the police.

COMPLAINTS PROCEDURE

It is our objective to ensure that every client is delighted with the services that they receive at Hair By Wafa.

However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.

We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.

All complaints need to be documented in writing via email at info@hairbywafa.com

Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint.

Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.

CHILDREN

Children are not allowed in the salon due to treatments and products used in the salon and which might be harmful for kids. 


AGE RESTRICTIONS

You must be 18 or over to receive treatments. For all other treatments you will require written parental consent. We reserve the right to refuse performing treatments on any guest who is under the age of consent.

SPECIAL CIRCUMSTANCES

Pregnant woman can indeed receive many treatments as long it is not in the first trimester.

We will not perform any treatment if there is any morning sickness, decrease in foetal movement over a 24 hour period, vaginal bleeding or if the client is in bed rest.

STAFF ILLNESS

Unfortunately, we may have to cancel your appointments due to staff illness and emergency. In the case that we cannot reschedule your appointment in the same day, we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.

PRICING

While we endeavour to keep our website and price lists updated, treatments and prices are subject to change without warning. All prices are inclusive of VAT at the current rate of 20%.

Thank you for your understanding.